They don't deserve a 1 rating. My 80 year old husband had an accessed tooth over the weekend. He was in tremendous pain and his jaw was swollen. When I called they were too busy to see him and wanted to make an appointment later in the week! By the time I had gotten him to Las Cruces..a long painful ride, the infection had spread through his gums and jaw! He was prescribed antibiotics. If Ben Archer couldn't see him for 15 minutes and didn't care, you have to wonder how much they really care about their dental patients and the quality of their work.