Jimmy Joseph

Beware, They got no refund policy. I cancelled subscribtion renew on Aug 4th. They still took money from my account on Aug 11th 2024. Once paid for, you will not get your money back! You receive only auto response for refund request. No idea whether they take money next year also. My child used their website maximum 5 hours in last 12 months. Am I going to pay life long????? Unfortunately, we signed up for a trial and purchased a year ago. My son just wasn’t interested, wasn’t engaged in the learning. So we moved on to something else. I did not realize it would renew and completely forgot. When the charge went through ($54.99), I attempted to get a refund but the company refused, stating it was outside of the 24hr window. Even though I explained I was balancing accounts on my regular day, which happened to fall outside the 24he window. Even though they can see clearly that no login has occurred for an entire year. Even though we are not using this subscription. I’d be happy with a pro-rated refund to account for the time outside their policy. Ultimately- very very disappointed that they are unwilling to provide a better level of customer service.