Perrault House (The Perrault House)

I hired All My Sons Moving & Storage – Dallas (DAL 2607; Move ID 12001671; Customer No: 12115444) for my son's move, expecting a straightforward process based on their initial quote. Unfortunately, my experience was far from smooth. The company quoted 209 dollars per hour for three movers, estimating a three-hour move—which is exactly how long the move took. However, when the movers were finished, the invoice had ballooned to over 2,000 dollars, with no clear explanation for the drastic increase. To make matters worse, they refused to unload our belongings until payment was made in cash or via credit card. Communication was another major issue. Two of the movers did not speak English, and the third had limited proficiency, making effective communication nearly impossible. When my daughter-in-law specifically requested that a box containing her medication not be moved, the mover disregarded her request and took it to the truck anyway. Adding to the frustration, when we agreed to pay the inflated invoice, we were told a manager would have to collect the payment in person. We were forced to wait an additional hour for the manager to arrive—only to be charged 175 dollars for that wasted hour. While packing, the movers made numerous rude and disparaging remarks in Spanish, assuming we wouldn’t understand. However, my daughter-in-law, who is a teacher and understands Spanish due to her work with many Spanish-speaking students, was able to understand everything they said. Their disrespectful comments only added to an already frustrating experience. Overall, this experience was disappointing and stressful. The lack of transparency, poor communication, and questionable billing practices turned what should have been a simple, three-hour move into a costly ordeal. I strongly recommend not hiring this company!