This game is a mixed bag for me. First of all the customization in this game is really good and some cars have lots of visual customization options and others dont, Meanwhile the cops are a improvement from NFS 2015 and Payback, but this time round you have the damage bar and that means the police can now total your car and bust you like in Rivals and Hot Pursuit 2010, However the police tend to rubberband most especially the Crown Vics, Now lets move on to the story. The story is great and i wont spoil it for anyone who hasnt played the game yet, but the story was too short for me and i wouldve liked a longer story, Now the engine sounds for this game are awesome and they are tons better than FH4 and i like how the devs included sense of speed. But there is one issue with this game that bothers me and that is no matter how clean and safe you drive random scratches appear out of complete nowhere and sadly this bug will never be fixed as NFS Heat had a really short life as the last update for this game introduced Cross-play into the game, Conclusion, I recommend this game for anyone who is new to the NFS franchise as it has some classic roots like having huge Underground vibes at nighttime, Thanks for reading my review :)