Sam

I get so far into the game and then the screen goes white and stays like it for hours, I've tired deleting it and doing it all over again and then it still happens, I've done this about 3 times, ive highlighted the game and pressing the options button went to updates and all is good, I've contacted playstation and they told me to do all the stuff I've just done before I contacted them and the other option is to go into safe mode but I know ppl who had to go into safe mode and messed up there ps, I love tomb raider games and this is very frustrating not being able to play this, has anyone got any helpful tips, that wont mess up the system? Thankyou. 👍