Luke

Show didn't start anywhere near on time. We got an update from Alaska saying it would be 10 more minutes. Nope. Waited another hour with no updates. I understand that the delay was must have been a challenging situation that everyone was working hard to correct, but they had a theatre full of people with their own schedules that needed to be communicated with. I feel this situation could have been handled much better. We had another show right after, so we couldn't stay. Then they refused to issue a refund on site and gave us a business card to contact for one, so now I get to waste more time.