View more comments
But why do people leave bad or even fake reviews? Well, apparently only 23% of customers say they post negative reviews out of vengeance, so chances are, they are not out to get you personally. 70% of people who complain want to get a response from you, which suggests that they are giving you the opportunity to make things right. Unfortunately, only 38% actually receive a reply.
90% of people who complain say that they do it to help other people to make decisions about where they should take their business. So if you are helpful and make the effort to reply in a courteous way, you can use a negative review to show that you are willing to adapt to customer needs and demands.
#6
Restaurant Owner Wasn't Having It.
PmMeBeerReport
so 5 st