Law enforcement officers, firefighters & paramedics are not demoted to 9-1-1 communications duty. Why? Because they canโt perform the job without being properly trained. Thereโs a lot more to it than just answering a phone! It was a form of punishment years ago, but not anymore. It is however a perfect โlight dutyโ job for those that are still healing from an injury or surgery, but they do so under supervision until they are properly trained. The people behind this movie shouldโve done their homework before following through with this project & it wouldโve been more realistic to me.