Excellent book! I originally "read it" years ago. It is wonderfully written, whereby the reader can have a specific question or problem and look up how to handle the situation allowing them to change their behavior in a positive way. The book helps one deal with life and people and the complex situations that arise out of nowhere with no explanation. It examines three entities in all mankind; the Parent; the Child; and the Adult. We all have old recordings that make us react a certain way and the book helps the individual evaluate themselves in order to allow the desired outcome in relationships or ones-self that seem difficult or hard to change. The book was so very enlightening. I LOVED IT!