Christopher Pernice

One of the worst experiences I have ever had with a company. Especially with a piece of equipment at this price point. Order the flagship Bike + with the family package this is Peloton's most expensive package. $2945 plus tax. Takes nearly 8 weeks for the bike to get here. The set the bike up Delivery guys were nice, however, didn't do much but place the bike where I wanted it and go thru the setup screens. The shoes did not fit again this is no big deal I called peloton and they issued an exchange however I never received the Mailing label for the shoes that didn't fit. About 5 min after the bike was delivered I am going thru the screens to get familiar so I can teach my wife and I get an error telling me there is something wrong with the bike. I call customer service and get walk thru the steps of rebooting/resetting the bike unplug wait 3 min... etc etc... the error goes away. My wife goes to use the bike for the first time. she can not clip the shoes in the tension on the clips are set to the tightest setting. I have to adjust the clips (this should have been handled on installation) ok.. She starts the first class 20 min not 1 min into the class the error pops up unplug the bike and plug it back in.. we do that... then the resistance knob is not doing anything and then we get 2nd error there is a problem with the bike call customer service. with the phone number and error code B0202. After troubleshooting for 20 min I get told basically the bike needs to be swapped out. 6 weeks before they can get me a bike. all this time I have this paperweight in my space... and it's 2nd week of January before I will have a bike... Have to ask for a supervisor 3 + times before I get one. that basically tells me I am SOL... Now they push me to someone to process the return... they made no notes in the account gave the guy no information and I have to go thru the entire thing again. on top of that I do not get my money back until they have the bike and they can't tell me when they can come and remove the lemon bike until tomorrow.. We will see. I've heard such great things about this bike, I will never know because this company's customer service was so bad. The people themselves were nice and courteous. The policies and the way they work not so much... Buy a NordicTrack Reviews of their bike are on par, however, the company is more experienced and they have better customer service..