I was so excited to have them come to get me organized. I sent the request for video, approved the quote and then they asked for another video which was sent, they sent me an email on a Sunday to confirm coming on Monday and then sent me an email canceling last minute saying they had not heard from me. They never attempted to call even though my cell phone number was provided. I was prepared for them to come and the level of service they have for the price point was not what I expected. I am very disappointed I really hope this wasn't because I was a minority.